FAQ

Common FAQs

GENERAL QUESTION

Yes, we offer managed WordPress, Joomla, Drupal, and TYPO3 hosting.

What is the difference between Agency Managed Hosting and Agency PLUS?

Agency Managed Hosting provides you with fully managed web hosting for up to 300 sites, one click app installs, and a 99.9% uptime guarantee.

Soluency Agency PLUS offers the same great features as Agency Managed Hosting, PLUS you’ll get Client and Billing Management so you can bill your clients directly for hosting or other services. Client invoices are generated automatically as services renew. You set how far in advance invoices should be generated for renewing services. Invoices can be delivered by email, queued for print & mail, faxed (through Interfax), or mailed directly (through Postal Methods).

Schedule a demo to see which product may be right for you and your agency.

Can I see a demo of how Soluency is better than other solutions?

Absolutely! Click here to schedule a demo to learn why Soluency is the only solution you need for your agency.

How do I migrate my sites from another provider?

Once you place your order, we will begin the onboarding process and your dedicated TAM (technical account manager) will be in contact with instructions to DIY. Soluency is also proud to include FREE migration assistance if you’d like us to do it for you.

Do you offer cPanel or any web hosting control panel software?

We offer Plesk as your web hosting control panel software.

Plesk is the leading WebOps hosting platform to run, automate and grow applications and websites. Plesk is running on more than 384,000 servers, automating 11M+ websites.

We’re confident you’ll like Plesk better than cPanel and we’re willing to provide a demo to prove it!

Do you host email?

We manage many parts of your website hosting, but email functionality on Soluency is limited. For robust email functionality, monitoring and scalability, we highly suggest utilizing a 3rd party email host.

Do you offer SSL certificates?

Soluency provides a single interface for securing your websites with SSL/TLS certificates from the following trusted certificate authorities (CA):

Let’s Encrypt
Sectigo CAs are integrated into SSL It! using plugins. We plan to add support for more CAs in the future.

With SSL It! you can do all of the following in a single interface (which replaces the usual “SSL/TLS Certificates” interface):

Purchase, install, and renew certificates from various CAs.
Secure your domain, webmail, the “www” subdomain for the domain, and each selected alias with an SSL certificate (wildcard certificates are available)
Clearly see what is secured and what is not (including subdomains)
Manage SSL/TLS settings and options, such as HTTP->HTTPS redirect, HSTS, and OCSP Stapling
Access the Let’s Encrypt and Sectigo SSL extensions (if they are installed).
Even go back to the old “SSL/TLS Certificates” interface (click the “Advanced Settings” link)!

SSL It! can also automatically issue, install, and renew Let’s Encrypt certificates for domains secured with invalid certificates (self-signed, expired, or issued by a CA that is not trusted). Take advantage of this functionality by enabling the “Keep websites secured” option on the new SSL/TLS Certificates screen or the “Keep your websites secured with free SSL/TLS Certificates” option in hosting plan settings.

Additionally, SSL IT! helps you keep TLS versions and ciphers in sync with those recommended by Mozilla. Enable this option in “Tools & Settings” > “TLS versions and ciphers management”.

Do you offer backups?

Yes, out of the box you will have daily backups scheduled. You can also schedule incremental backups as necessary.

If you need a more robust backup solution we are compatible with remote storage like S3, GDrive, OneDrive & more.

What type of security solutions are included?

Server security in all Soluency offerings include: OS, network, app, site. WebApp Firewall (ModSecurity) & Brute Force Protection (fail2ban) active out the box.

You will also have access to our support department and your dedicated TAM (technical account manager) in the event of DDoS, hacks, or other compromises to get you back online quickly and safely.

How do I get support?

As a Soluency customer you will have access to our ticketing system for issues. You will also be assigned a dedicated TAM (technical account manager) who will be available 24/7 for critical escalations.